Use the " Contact Us" form to send us the photo.Any photo with digital edits will be rejected. Send a picture of the lock clearly showing it is not attached to anything The image should clearly show the entire lock and the serial number.Once we receive your request, you will receive your combination in approximately 4-6 weeks. You can include up to 6 combinations on one notarized form. Have the form notarized by a Notary Public to prove you are the owner of the lock.Print out the Lost Combination Form (PDF).Please note that although Master Lock does not charge for this service, the retailer may charge a fee.Ask them to contact us on your behalf.If you do not bring the lock, or it is attached to something, we will not release the combination. Be sure that it is not attached to anything. You can visit a Master Lock Distributor / Retailer or submit a Lost Combination form. If your lock has a serial number, you can recover your combination in one of three ways. Learn how to find your lock's serial number.
So tuck the box behind a wheel or in a tight spot under the hood (provided you can pop the hood from outside, that is!).Does your Master Locklock have a serial number? If it doesn't, we won't be able to help you find your combination because we don't have a record of it. And the more confined the space you put the lockbox in, the harder you’ll make it for a thief to put a pry bar or pair of bolt cutters into action. Don’t shackle it to the car door handle, as at least one manufacturer suggests, because it’ll become an obvious target in an empty parking lot. Conceal the lockbox in the undercarriage or engine compartment, locking the shackle around something anchored and robust: a shock strut or engine-block mount, for example. And when using one on your car or truck, take a couple of extra steps to boost security.
It would be too easy for someone to walk up as though they were an innocent visitor, pop the shackle, and disappear with your key. So, again, don’t use a shackle model on your house or rental property. As stated above, all shackle models have a significant built-in weakness: the shackle can be cut, allowing the thief to retreat somewhere private to break open the box and steal the key.
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